SCOPE
1.1. These general conditions ("General Conditions") govern and are an integral part of the contract for the provision of services entered into through the website www.onceuponaday.pt (“Site”) between the Once Upon a House Group (“Group”) and the customer who signs the contract (“Customer”), which has as its object the provision of tourist entertainment booking services (“activity”) and other subsidiary tourist services (“services”) owned and/or operated by any company that is part of the group. 1.2. The conclusion of the Contract, which takes place after confirmation of the reservation through the Website, is carried out under the terms of these General Conditions, whose knowledge and acceptance by the Customer are manifested through the validation of the check box for this purpose in the reservation form, being also the Client's knowledge and acceptance of the Website Terms of Use and respective Privacy Policy. 2.1. When booking any reservation, the Customer must correctly fill in the respective form, indicating, in particular, the activity, the date of provision and the applicable rate, subject to confirmation of availability by the Once Upon a House Group, as well as their personal data and information. payment method, being fully responsible for the choices made and for the information provided, which must be complete, true and updated. 2.2. With the confirmation of the reservation data by the Client, a reservation code is assigned to him, which must be referenced in all contacts with the Group, acquiring the Client the right to the services contracted from the Once Upon a House Group, under the terms and conditions described in the respective proof of booking and in the Contract, after payment. 2.3. When only one activity has been booked, the Client is fully responsible for obtaining and/or contracting means of transport that allow him to enjoy the contracted services. 2.4. Likewise, the Customer assumes full responsibility for possessing and/or obtaining the necessary documents (such as identification documents, authorizations, visas and vaccination certificates) for entry into the country and/or location of Once upon a Day or where stopover during the purchased trip, and you must inform yourself in good time when you have only booked an activity. 2.5. Due to the special regimes and rates for children, which vary, among other factors, according to age, service provider and travel dates, the Once Upon a House Group advises the Client to inform himself in advance of this before making the reservation. 2.6. No refunds are due for goods and/or services that, although made available to the Customer, he chooses not to enjoy or use.

3. BENEFITS, PROMOTIONS AND DISCOUNTS
   3.1. The Once Upon a House Group may carry out on the Website, with a limited scope or not, certain promotions (“Promotions”) and discounts (“Discounts”) on reservations made by Customers. 3.2. The following conditions apply to Benefits, Promotions and Discounts: i) For the benefit of certain Promotions and/or Discounts, the Customer may be required to enter a promotional code (“Promo Code”) or to prepay the reservation; ii) Benefits, Promotions and Discounts are subject to availability confirmation; iii) Once Upon a House Group reserves the right to cancel Benefits, Promotions and/or Discounts or to reject a Promo Code when the total value of Promo Codes already used exceeds a certain financial value or when they are used in a fraudulently (namely, by anyone who is not its owner/beneficiary); iv) The Benefits, Promotions and Discounts are only valid for reservations made through the Site and are not transferable to third parties; v) In case of cancellation or non-use of a reservation made within the scope of a Benefit, Promotion or Discount, the value of the Benefit, Promotion or Discount will not be refunded, nor will its reapplication in another reservation be guaranteed; vi) If there is a change, on the Client's initiative, of the characteristics and/or ownership of a reservation made within the scope of a Benefit, Promotion or Discount, the latter may lose the benefit/perk granted by the reservation, applying the provisions, in case of withdrawal, in section 10; vii) The use of fraudulent mechanisms to obtain Benefits, Promotions or Discounts makes the Customer responsible under the general terms and gives the Once Upon a House Group the right to choose between a) the application of the tariff without discount and b) the termination of the Contract , this resolution being equated, in terms of the consequences arising therefrom, to the termination of the Contract by the Customer, without prejudice to the right of the Once Upon a House Group to be compensated for all damages suffered; viii) Once Upon a House Group reserves the right to cancel and/or change the Benefits, Promotions and Discounts at any time.
4. TAXES Legally due taxes are also added to the reservation price (including, in particular, Value Added Tax), which will be charged by the Once Upon a House Group to the Client together with the reservation at the legal rate in force, depending on the contracted services.
5. FEES 5.1. The making of reservations, changes to them and cancellations may be subject to the payment of fees charged by the Once Upon a House Group to the Customer, calculated according to the type of reservation, the date of its realization (or the respective change or cancellation) and the applicable rate, to be disclosed at the time of booking by the Customer. Additionally, the Once Upon a House Group may also charge the Customer additional fees for changes to reservations or cancellations. 5.2. The fees are due for each reservation made, in return for the availability of online reservation services by the Once Upon a House Group to the Customer, being debited at the time of payment of the reservation by the Customer. 5.3. The fees owed by the Customer to the Once Upon a House Group within the scope of a reservation are non-refundable if the Customer does not use or enjoy the contracted goods and/or services, as well as for any other reason not attributable to The Once Upon a House Group, except if the Customer cancels the reservation under the terms (including term) described in the General Conditions.
6. Activities 6.1. The characteristics of the activities are those stated in the reservation. However, since the photographs of the activities were not taken on the day the Customer made the reservation, there may be non-substantial differences between the photograph and the reality on the date of the enjoyment of the services contracted by the Customer, but which do not give the Customer the right to any modification of the Agreement. 6.2. The prices shown are per activity, however, they may be shown according to other characteristics, which in any case will be duly indicated on the Website when making a reservation. 6.3. The food regimes and their specificities are communicated to the Customer through the Website when making a reservation. 6.4. If the Client arrives with more people than those indicated in the reservation to carry out the activity, those responsible for Once upon a Day may refuse entry, a situation for which the Once Upon a House Group cannot be held responsible. 6.5. The Client must comply with the internal regulation for the use of activities, if any, and the Once Upon a House Group cannot be held responsible for damages suffered by the Client as a result of the violation thereof.
7. PAYMENT 7.1. The Client must pay the amount indicated on the reservation form as a prerequisite to be able to enjoy the contracted reservation. 7.2. Payment for the reservation can be made by the Customer i) on the Website, on the date of making the reservation or ii) at the head office, on the date of the experience (if this modality is available for the type of reservation made by the Customer). 7.3. If the Client chooses to pay for the reservation when it is made, he must do so using a credit card he owns, within the list of issuing entities with which the Once Upon a House Group collaborates and which is made available on the reservation form. , the payment being accepted by the Once Upon a House Group within the limits authorized by the issuing entities. 7.4. Alternatively, if the Client intends to pay the reservation only at the head office, he may do so under the terms allowed by Once upon a Day, and must inform it in good time about which payment methods are accepted. However, you will always be asked by the Once Upon a House Group, when making the reservation on the Site, for your credit card information, for the purpose of guaranteeing the reservation, and the Once Upon a House Group undertakes to debit it it, for the amount corresponding to the value of the activity, only if i) the Customer does not attend the activity, on the date indicated on the booking receipt or ii) cancels the reservation without the advance notice provided for in the respective booking receipt, which the Customer expressly accept and authorize. 7.5. The credit card information entered by the Customer is protected by———–, the Once Upon a House Group's subcontractor, which complies with all the Group's security mechanisms, in compliance with our Privacy Policy.
8. CANCELLATION 8.1. The cancellation of any reservations made through the Site implies the loss, in favor of the Once Upon a House Group, of any amounts paid by the Client, unless the contrary results expressly from the respective proof of reservation.
9. INABILITY TO COMPLIANCE When, for facts that are not attributable to it, the Once Upon a House Group cannot fulfill obligations arising from the Contract, it must immediately notify the Client of such impossibility. If the impossibility respects any essential obligation, the Client may terminate the Contract without any penalty or accept in writing an amendment to the Contract and any price variation. The Client must notify the Once Upon a House Group of its decision within 4 working days after receiving the notification from the Once Upon a House Group, it being understood, if nothing says, that it agrees with the change.
10. CLAIMS 10.1. Any deficiency in the performance of the Contract in relation to the services provided by third-party service providers must be communicated to the Once Upon a House Group in writing, within a maximum period of 20 working days after the end of the services contracted by the Customer. 10.2. In the event of a claim submitted for non-compliance with the services contracted to the Once Upon a House Group, the Customer may activate the security provided for in the applicable legislation (provided that the claim is based on the breach of duties whose observance is guaranteed by the aforementioned security), owing to the effect to require Turismo de Portugal, IP, to sue the guarantor, presenting: i) Judgment with final judgment, which includes the amount of the debt payable, certain and net; ii) Arbitration decision; iii) Request requesting the intervention of the arbitration commission, under the terms of applicable legislation, accompanied by supporting evidence of the alleged facts.
11. RESPONSIBILITY 11.1. In the case of Organized Travel, the Once Upon a House Group is liable to Customers in accordance with the law, unless: i) The non-compliance does not result from overbooking and is due to force majeure or unforeseeable circumstances, motivated by circumstances abnormal and unpredictable, outside the Once Upon a House Group, whose consequences could not have been avoided despite all the steps taken; ii) It is demonstrated that the breach is due to the Customer's own conduct or to the unpredictable performance of a third party unrelated to the provision of the services due under the Contract; iii) Legally unable to trigger the right of recourse against third-party providers of the services provided for in the Contract, under the terms of the applicable legislation; iv) The provider of the activity cannot be held responsible for the deterioration, destruction or removal of luggage or other items. 11.2. To the extent permitted by applicable law, Once Upon a House Group is not liable for damages that may arise from any unforeseen circumstances or that are beyond its control, and also, expressly and by way of example: delays or network blockages, interferences, interruptions, viruses, malfunctions and/or disconnections in the operational functioning of the Site or in the Customer's computer equipment and devices, or any other anomalous functioning of the reservation service due to causes beyond its control and which prevent the reservation from being made. 11.3. The Client is liable to the Once Upon a House Group in accordance with the law.
12. PERSONAL DATA When filling out the booking form, the Customer will be asked for certain data that can identify him (“Personal Data”), which will be collected by the Once Upon a House Group in strict compliance with the law and in accordance with the provisions of the Site's Privacy Policy .
13. CONTACT All communications or notifications under the Agreement must be made using the information provided by the Customer through the online form. Any change to the Customer's data and any communication or notification addressed by the Customer to the Once Upon a House Group must be made to the following contacts mmateus@ouh.pt
14. GENERAL PROVISIONS 14.1. The General Conditions are only applicable to the reservation of services made through the Site, being a complement to any particular conditions agreed in writing between the Customer and the Once Upon a House Group regarding the object of the Contract or referred to in a specific area of ​​the Site for a particular product. or service, including proof of booking (“Special Conditions”), which are also an integral part of the Agreement. 14.2. The provisions of the Particular Conditions prevail, in case of conflict, over the General Conditions, prevailing over both any additional written stipulations specially agreed between the Customer and the Once Upon a House Group and signed by both, which form part of the Contract. 14.3. Once the Agreement is concluded, it can only be amended in writing, by means of a document signed by the Customer and the Once Upon a House Group, which becomes an integral part of it. 14.4. The provisions of these General Conditions may be changed at any time by the Once Upon a House Group for future legal relationships, without prior notice. As such, whenever you make a reservation, and even if you frequently use the Site, you must read them in full.

15. APPLICABLE LAW AND JURISDICTION The Agreement is governed by the laws of the Republic of Portugal. For the resolution of any disputes arising from the validity, conclusion, execution, non-compliance, termination or interpretation of the Contract, the Lisbon District Court is exclusively competent, without prejudice to the mandatory legal rules applicable.